FAQ
Where is Secret Lane based?
Secret Lane is based out of New York City.
Products
What makes Secret Lane’s Bare Bralette special?
Bring extra comfort to your intimates collection with the Secret Lane Bare Bralette. Our bralette lays gently on your body with a lightweight, seamless design, like a second skin. The lifting support provides a subtle push-up while pulling back your shoulders for better posture.
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LIFTING SUPPORT
A bralette with the support of a traditional bra, the Bare Bralette provides a gradual push-up for a perky fit!
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ULTRA-LIGHTWEIGHT
The layer you'll forget you're wearing! With an ultra-lightweight design, the seamless Bare Bralette provides delicate and breathable coverage.
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ULTRA-LIGHTWEIGHT
Stand taller with more confidence. The Bare Bralette builds better habits with an X-back design that pulls back shoulders for improved posture.
Sizing & Fit
What size should I order?
Our bras run true to size. Not sure about your size? You can measure. Check out our sizing tables below for reference.
And no worries if the size isn’t quite right. We offer hassle-free returns for 30 days. We know finding the right fit in a new brand can take time.
Promotions
Do you have any current promotions or discounts?
We offer a first-time discount for new customers. Sign up for our list and we’ll send that discount to you right away! Sign up here.
Payment Options
What payment methods do you accept?
We accept the payment methods listed below, as well as PayPal.
Shipping and Tracking
What countries do you ship to?
We ship all over the world! To see what it will cost to ship your International Order, simply add items to your cart and select your country at checkout.
How does shipping/tracking work?
We will send a shipping confirmation email once your order is processed and shipped. This can take 2-3 business days. Once your order is shipped, you can expect your order to arrive between 8-10 business days.
If you did not get an email with your tracking number, please send us a message at support@secretlane.co.
Why doesn’t my shipping link work?
It can take a few days for the systems to sync with one another. Please be patient and check back a few days later. If within a few days you are still unable to access your shipping link, please email us at support@secretlane.co.
Are there any anticipated shipping delays?
Please note that the shipping industry is still experiencing delays due to COVID-19 and supply chain issues. There could be delays in delivery times, depending on the postal service in your country. If you are experiencing unusual delays, please email us for assistance, and we’ll be happy to look into it for you.
Order Management & Returns
How can I cancel my order?
If you placed your order within the past 24 hours and changed your mind, we offer hassle-free cancellations. Please email us at support@secretlane.co, and we will refund you as long as the order has not shipped
If you placed your order more than 24 hours ago, your order will have been processed, and we cannot offer an immediate refund. However, once you receive your order, you have up to 30 days to contact us for a refund.
What is your return policy?
We have a 30-day no-hassle return/exchange policy. You have 30 days after receiving your item to request a return or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, can contact us at support@secretlane.co. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.
Need more help?
Email us anytime at support@secretlane.co with any additional questions, or call us at (866) 483-2291. Please note that other communication methods (like Facebook) are not checked on a daily basis for customer service inquiries, so emailing will get you the fastest support.
To expedite our customer service, if you have a question about an order you placed, please provide the name that the order was placed under, as well as the order confirmation number.